verifying pt identity for patient portal | Forum

Jul 16 '14
2014-07-16 05:57:17
Hi all.
We are magic 5.66. We've noticed patients are having problems with self enrollment, which I had heard also here on the L. Sometimes these patients don't have their M number, and call for us to enroll them and get their M#. Is this happening at your hospitals, and how are you handling this? Are you having them come to the hospital, or do you verify somehow over the phone?
Thanks
Ann
Ann Higgins, RN
Nurse Coordinator, MIS
Little Company of Mary Hospital
2800 W. 95th Street
Evergreen Park, IL 60805
PH: (708)229-5166
Fax: (708)499-8512
"The Technology to Heal, the Mission to Care"
Jul 16 '14
2014-07-16 06:10:29
Hi Ann
We ask that they come to the Hospital to verify their ID.

Charles J. Still, MBA
Information Services Team
Southwestern Vermont Health Care
100 Hospital Drive
Bennington, VT 05201
phone: 802.447.5411 fax 802.447.5495
email: Charles.Still@svhealthcare.org<mailto:Charles.Still@svhealthcare.org>
website: www.svhealthcare.org
________________________________
Jul 16 '14
2014-07-16 06:25:55
We direct these calls to our Medical Records department who then verify the
name, dob, and ssn to verify identity before giving them their MR#. If they
have been seen in our clinic, a letter is printed for them at check out with
instructions and the MR# is on this letter. I believe the same happens in
our hospital. Hope this helps.

Kristi Keller, RN, BSN, Clinical Analyst II
Five Oaks Medical Group
2100 W. Iowa Avenue
Chickasha, OK 73018
Office (405) 779-2711
Cell (405) 320-3894
<http://www.gradymem.org/>; <http://www.gradymem.org/>;
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ospital*3*3_false_*2_*2_*2_*2_*2_*2_*2_*2_*2_*2_*2_*2&trk=ncsrch_hitsC:User
sClinical%20Analyst%20IIIDocumentsBluetooth%20Exchange%20Folder>



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