Portal URLs from Meditech | Forum

Dec 16 '13
2013-12-16 09:48:01
Hi everyone,
Meditech gives you two URL's for the portal; one for the main logon page, and one for the self-enrollment page. These URLs are quite long, and not user-friendly.

You are then responsible for getting a secure SSL certification for your URL, which can be in a short, user friendly format.

The problem we are running into is that the short URL we certified is only linked to the main logon page URL. This page is great for patients who have already received a username and password for the portal. For first time users who are trying to enroll, there is NO LINK to the self enrollment page from this logon screen.

We are left with a very long, confusing URL to give to patients in our discharge instructions. Meditech says there is no way for them to link the two URLs.

There really needs to be a user friendly option for patients who are going to enroll from home. This URL is something that will go in marketing material, instructions, etc, and cannot be too long. I asked Meditech what other sites are doing to handle this. Their response was that sites are sending patients to the hospital's website, and then linking them to the self-enrollment page from there.

This seems crazy to me. I am curious to know if anyone else has run into this, and if so, how you're handling it.

Thanks!
~Lisa
Lisa Rodger
Manager of Clinical Applications
Information Systems

500 Cummings Center, Suite 6500
Beverly, MA 01915
978.816.3826 p
978.880.3608 m
LRodger@NHS-Healthlink.org

LaheyHealth.org
( http://laheyhealth.org/)








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Dec 16 '13
2013-12-16 09:54:37
We link to all of the URLs from our main Hospital website. We have not enable self enrollment yet but when we do we will put link here also. We created a portal entry page. This way we could have a FAQs section as well as other useful info. I pasted the link below case you would like to take a look. Thanks Doug
http://www.hancockregionalhospital.org/healthconnect

Dec 16 '13
2013-12-16 09:57:51
Why not have your IT folks register another DNS A record with the ISP to resolve the enrollment URL to something more friendly? As long as the redirect is to an SSL site there shouldn't be a problem.

Thanks,
John Taylor
Systems Analyst, Information Technology
Augusta Health | Office: (540)332-4882
Dec 16 '13
2013-12-16 09:59:56
Lisa: Have you tried using: http://tinyurl.com/

Joy C. Merritts
Assistant IT Director
J.C. Blair Memorial Hospital
1225 Warm Springs Avenue
Huntingdon, PA 16652
(814) 643-8557
(814) 643-8771 (fax)
jmerritts@jcblair.org<mailto:jmerritts@jcblair.org>
[Employee Signature Logo]


Dec 16 '13
2013-12-16 10:02:22
Hi!
Meditech told us that we can only have ONE SSL ... I didn't think
this made sense, but wasn't sure what their reasoning is.

They said that we can have a second web server created to host another
URL, or the SSL provider would have to create a key combo to accommodate
two URLs. Their software is only capable of using one certificate per
webserver install.

~Lisa

Lisa Rodger
Manager of Clinical Applications
Information Systems

500 Cummings Center, Suite 6500
Beverly, MA 01915
978.816.3826 p
978.880.3608 m
LRodger@NHS-Healthlink.org

LaheyHealth.org
( http://laheyhealth.org/)








>>> On 12/16/2013 at 12:57 PM, in message
<3B63E6950CCB8E47B8D5638F1BA4C4E91BB6E284@EXCHANGE1.augustamed.com>,
"Taylor, John" <JTaylor@AugustaHealth.com> wrote:

Why not have your IT folks register another DNS A record with the ISP
to resolve the enrollment URL to something more friendly? As long as
the redirect is to an SSL site there shouldn€™t be a problem.


Thanks,

John Taylor
Systems Analyst, Information Technology
Augusta Health | Office: (540)332-4882

Dec 16 '13
2013-12-16 10:48:49
That is true that one SSL usually covers one site. But your hospital can host another site on the same server where the landing page resides that will simply redirect to the longer more complicated URL. You can also purchase an SSL for it as well so regardless of what the patient types, secure or unsecure, they will end up on the link you want them to have.
Thanks,
John Taylor
Systems Analyst, Information Technology
Augusta Health | Office: (540)332-4882
Dec 16 '13
2013-12-16 11:02:05
Hi,
Thanks for the email. That is what we asked Meditech. We have web
servers with a number of sites hosted on them ... so it sounded strange
to us that one web server could only host one site. Here is the
response from the ticket:
MEDITECH) - Nov 14, 2013 - 1341 EST: Hi Lisa, If you are
utilizing a separate SSL you would need it on a separate web server.
Unfortunately the solution would have been to create the original SSL
to not be
specific for either site within the naming convention.
Thanks,
Mike
LISA RODGER (via Web) - Nov 14, 2013 - 1413 EST:
Hi,
Yes, we discussed that, but wanted to make the URL as user-friendly as
we
could. Why can we have some web servers with multiple sites, but not in
this
case? Why is the additional web server needed; what does it offer us?
thanks!
~LisaMEDITECH) - Nov 21, 2013 - 1254 EST: Hi Mike, for this to work,
we
would either need the customer to supply a new webserver or the SSL
provider
would need to create a single certificate/key combo that could
accommodate both
domain names. Our software is only capable of using one certificate per
webserver install, so unfortunately
it's not possible given the current configuration. Let me know if you
have any
questions. Thanks, Ryan
We are inclined to try anyway :)

~Lisa
Lisa Rodger
Manager of Clinical Applications
Information Systems

500 Cummings Center, Suite 6500
Beverly, MA 01915
978.816.3826 p
978.880.3608 m
LRodger@NHS-Healthlink.org

LaheyHealth.org
( http://laheyhealth.org/)









>>> On 12/16/2013 at 1:48 PM, in message
<3B63E6950CCB8E47B8D5638F1BA4C4E91BB6E3B6@EXCHANGE1.augustamed.com>,
"Taylor, John" <JTaylor@AugustaHealth.com> wrote:

That is true that one SSL usually covers one site. But your hospital
can host another site on the same server where the landing page resides
that will simply redirect to the longer more complicated URL. You can
also purchase an SSL for it as well so regardless of what the patient
types, secure or unsecure, they will end up on the link you want them to
have.

Thanks,

John Taylor
Systems Analyst, Information Technology
Augusta Health | Office: (540)332-4882

Dec 16 '13
2013-12-16 11:19:48
The link below provides information on the IIS setup.
http:///...679392.mspx?mfr=true
The IIS server hosts 2 sites. One is the patient login, the other patient enrollment. Register DNS A records for each site with the ISP:
Patientlogin.yourhospital.com has one external ip address
Patientenrollment.yourhospital.com has another unique external ip address
NAT both IP addresses to internal IP addresses thru the firewall.
Create the second IIS site (Patient Enrollment) on the server with the forms/content and set the IIS configuration for that site to respond to that IP address.
Add a directory/folder on the new (Patient Enrollment site) for unsecure content. Add a default.html or default.aspx page to the unsecure folder with a response.redirect command to the secure enrollment landing page.
Get an SSL from an SSL provider and apply the certificate to the patientenrollment IP and site. Make sure to exclude the unsecure directory from the SSL.
That is pretty much the overview of how to set it up.

Thanks,
John Taylor
Systems Analyst, Information Technology
Augusta Health | Office: (540)332-4882
Maxxx
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